The latest much ado about nothing on the Internet: Blogger Joshua Blankenship has written a pot-calling-the-kettle-black diatribe against Dustin Curtis's apparent lack of humility in criticizing American Airlines. He seems to think that Dustin should be a little more humble in his criticisms of such a large, immovable corporation whose complexity seemingly exceeds that of a very good designer.
I call bullshit.
A humble designer is one who affects no change indeed. Designers should be less humble. When engineers or business guys or management or *anyone* makes a product lousier, they should get up and shout, and raise hell. Designers should NOT 'know their place.' Because if the powers that be keep their power, then we will continue to live in a barely working cesspool of compromises and bad experiences. Apple wins because the guy who cares the most about user experience happens to run the show. And last I checked, humble wasn’t really a word you could use to describe him.
